The year 2022 has given many companies a mixed bag experience. While, on one hand, many new companies sprang up, on the other, many had to shut their operations due to an array of reasons. Talking about the same, even quick commerce companies (10-30 minute grocery delivery) were no different. Talking to the spokesperson of 3 well-funded brands, namely Swiggy Instamart, Dunzo, and Zepto reiterated that “Customer is King.”
Instamart’s spokesperson said “We believe that we have only scratched the surface of quick commerce in India and there is plenty of headroom for us to grow and delight our users. As we head into the new year, our focus remains to offer unparalleled convenience to our consumers and improve efficiencies around our operations as well as using technology and automation effectively.”
When talking to Dunzo’s spokesperson, they said: “Next year, we need to carve a path to profitability. We are already moving towards this goal, with over 15 per cent of the oldest stores turning profitable, and as more micro fulfillment centers turn profitable, we will invest these profits back into the business, leading to growth across other centers at higher profitability.”
The co-founder of Zepto, Aadit Palecha, also noted that he expects customers to engage with newer categories in quick commerce as the order frequency grows and users become more mature. “Zepto continues to grow and has recorded 100-150 per cent growth in the past six months. A couple of dozen of Zepto’s dark stores has also turned cashflow positive. Going ahead, Zepto, too, is focusing on profitability and adding newer categories,” he added.