Gati, an Allcargo Group company, has partnered with Tech Mahindra to develop Gati Enterprise Management System (GEMS) 2.0. Gati’s core operational software system, GEMS 2.0, aims to offer an enhanced customer experience and a modern tech-driven interface while increasing efficiency and lowering costs.
The future-ready software application leverages Tech Mahindra’s expertise and focuses on cloud-native applications, reiterating the organisation’s commitment and investment towards next-generation digital transformation and Cloud initiatives. The partnership is focused on replacing Gati’s legacy application with a digital, scalable, and more agile cloud-based application for operational excellence and the highest level of customer experience.
Tech Mahindra will enable Gati, over the next 18-24 months, to custom develop GEMS 2.0 from scratch, covering the entire first-mile, mid-mile, and last-mile operations. The software will be developed in modules like Pickup, Delivery, En-route, Customer Contracts, Invoicing, etc.
The architecture of GEMS 2.0 will be micro-services-based and event-driven through rule engines, with an infrastructure designed and developed on cloud, with a mobile and security-first architecture approach aimed at delivering consistent performance across the company’s geography of operations. GEMS 2.0 will deploy automation at various levels and extensively leverage data analytics, artificial intelligence (AI), and machine learning (ML). In addition, drawing strength from the intuitive and consistent UI/UX design, GEMS 2.0 will offer on-demand customisation and a multi-browser-friendly user experience.