Kerry Logistics improves customer experience with enhanced after sales service

Increasing customer expectations and reliability requirements of an electronics brand, KLN or Kerry Logistics Network has expanded its after-sales services to the electronics and technology supply chain. Confirming better consumer satisfaction, the after-sales services will be dedicated towards end-to-end delivery of the whole process. 

The newly upgraded after-sales services claim to address all needs including repair, software upgrade, hardware replacement, payment, queries, and other value-adding services. As per reports, a 3000 sq ft customer service centre is managed by KLN for the same brand. The centre comprises service counters, workstations and an experienced team of repair specialists. Offering all services at one place, the service centre aims at reducing time and increasing efficiency for better competitive advantage. 

The Managing Director of Integrated Logistics North Asia of Kerry Logistics Network, Samuel Lau,  also shares, “We are currently managing a total of 20,000 sq ft of repair centre facilities for different renowned electronics and technology brands in Hong Kong. We understand that it is essential for consumers to have access to convenient and efficient support. Our dedicated technical experts are committed to offering fast in-store updates and high-quality repairs, ensuring that customers are able to have their devices back within the shortest possible time.”

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