Government Policy Initiatives to Drive Future of Indian Logistics
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The government’s policy initiatives and digitisation will drive the Indian logistics industry’s future in 2023. The National Logistic Policy (NLP), as well as infrastructure development initiatives such as the Gati Shakti programme, the Sagarmala policy, and the Bharatmala policy, will make India’s logistics and supply chain competitive on a global scale.
Planning and foresight will be essential in manpower management. We recently saw European countries experiencing labour shortages, but fortunately, we have enough talented people to support our current and future growth. The logistics sector directly and indirectly employs approximately 22 million people; 99 per cent of the industry is unorganised, but with the NLP initiatives, the sector will become more organised and streamlined.
The government’s policy initiatives and digitisation will drive the Indian logistics industry’s future in 2023.
It will be easier to anticipate and plan for future manpower requirements, as well as their training and skill development, as the industry becomes more organised and adopts technology and digitalisation.
E-commerce is regarded as the future of trade and it played an important role during COVID. To meet the expectations of their customers and clients, the logistics industry must implement best practices. The logistics industry requires a steady transition to paperless operations by implementing best practices and technology. Each stakeholder will be required to contribute to overall supply chain efficiency. The digitisation of day-to-day operations will allow stakeholders to use advanced technologies and data mechanics to improve efficiency and quality.
Investment in advanced technology is unavoidable in order to keep up with customer demands. E-commerce sites’ success and growing popularity can be attributed to their transparency, quick deliveries, and user-friendliness. The digitisation of the supply chain allows for the use of data-driven technologies such as IoT, machine learning, predictive analytics, and big data, which aids in the identification of inefficiencies, the improvement of service quality, and the increase of customer satisfaction. We recently launched the WhatsApp Chatbot Connect cargo tracking service. Our customers can view international cargo handling as well as the various stages of terminal operations in real time. Our WhatsApp Connect will enable hassle-free, quick, and simple two-way communication, allowing customers to access secure and trustworthy information at the touch of a button.
With regards to government reforms recently announced, we are aligned with the Ministry’s goals. The government intends to build 33 new domestic cargo terminals between 2024 and 2025, and the Civil Aviation Ministry hopes to increase cargo volumes to 10 million metric tonnes by 2030. We strongly support the government’s vision and are always looking for ways to help with infrastructure development and capacity building. We will be actively involved in the process of providing ground handling and cargo handling services at future airports and cargo hubs. The planned investment is intended to improve and augment our current infrastructure in order to meet future business requirements.