Digitally skilled ‘grey-collar’ professionals are elevating service quality and efficiency in logistics.
India’s predominantly blue-collar logistics workforce is increasingly peopled by tech-savvy ‘grey-collar’ professionals. Armed with digital know-how, this emerging segment of the workforce is elevating service quality, boosting efficiency and benchmarking closer to global standards. At the heart of this ongoing transformation is the technology that is enabling real-time asset tracking.
Facility personnel, fleet operators, delivery teams and operations executives are increasingly required to work with digital platforms, handheld devices, real-time tracking systems and data-driven dashboards. This new generation of ‘grey-collar’ professionals combine on-ground operational expertise with effective use of technology.
By equipping the workforce with the right digital skills and tools, the industry is enabling faster decision-making, improved shipment visibility and productivity, and a higher standard of service with the integration of artificial intelligence.
AI also elevates customer experience. Predictive systems weigh factors, including seasonal variations to stock protective gear ahead of weather changes or popular merchandise before festive occasions, aligning inventory with demand. Reverse logistics, once a pain point, is now routine, enabling faster pickups, exchanges and refunds. When automated systems flag anomalies such as fraud, trained personnel step in to safeguard trust.
Source: The Hindu Business Line
