If Aditya Shah’s emphasis is on foresight, that of Akbar Sheikh, Associate Vice President at Galaxy Freight Pvt Ltd, is on speed of response. During festive spikes, he says, agility is key.
Bidirectional networks and rested riders win festive seasons
If Aditya Shah’s emphasis is on foresight, that of Akbar Sheikh, Associate Vice President at Galaxy Freight Pvt Ltd, is on speed of response. During festive spikes, he says, agility is key. Automation is kept for predictable, high-volume tasks such as sorting and documentation, while a pre-vetted, trained gig workforce flexes for last-mile and warehouse operations. The approach is plug-and-play: WMS and TMS modules that activate quickly, backed by trained manpower for the exceptions automation cannot handle.
Returns by design
Reverse logistics is no longer an afterthought. With post-festive returns rising by 30 to 40 per cent, Galaxy Freight designs networks bidirectionally, building dedicated return hubs, quality checks at source and inventory re-integration planning into forward planning. The function has moved from cost centreto a lever for customer retention and sustainability.
Smart zoning
Not every pincode needs same-day delivery. Galaxy Freight uses micro-fulfilment near demand clusters, dynamic delivery promises based on inventory proximity and tiered service options, protecting cost-to-serve while keeping the customer promise realistic.
People first
Rotational rosters, guaranteed rest hours, performance-linked festive incentives, on-ground support and hydration and health camps look after the workforce, while a 20 per cent buffer pool of riders and buddy-system deployment significantly reduce fatigue and attrition.
