ISS Global Forwarding brought together customers, partners and senior global leadership in India on September 11, 2026, in a celebration of the company’s growing presence and performance in the market.
ISS Global Forwarding marked a significant moment in its India journey on September 11, 2026, hosting “Moving Forward Together”, a strategic customer engagement event that brought together more than 300 trade partners, customers and senior leadership from across its global operations. Held as the company marks its eighth anniversary since establishment in 2018, the event underscored India’s expanding role in global trade and ISS Global Forwarding’s deepening commitment to the market.
The evening opened with a press conference featuring Enver Moretti, Group Chief Executive Officer; Magesh Ganesan, Global Chief Commercial Officer; Melvin Chang, Group Chief Financial Officer and Rahul Bhowmick, Country Manager- India, who together offered a candid and forward-looking picture of ISS Global Forwarding’s global strategy and its deepening commitment to the Indian market.
India’s role in the global strategy
Enver Moretti set the tone for the evening with an address centred on the company’s mission to strengthen relationships and partnerships with its customers, underscoring the importance of India within ISS Global Forwarding’s wider international vision.
“India is one of the major assets that our company is focusing on. From the beginning, we have put a lot of energy and investment into creating what we have today. India, together with China, is leading much of the Asia-Pacific business across Africa, the Middle East, Europe and America,” Moretti said.
“I believe the biggest business available today is the intra-Asia business, the trade between countries in Asia-Pacific. The two engines are China and India. That is why we will continue to focus and continue to invest in order to grow our business.”
A transparent look at India’s performance
Rahul Bhowmick followed with a detailed presentation on the company’s year-on-year performance across key sectors, offering attendees a transparent view of the growth achieved and expressing heartfelt gratitude for the continued trust and support of customers and partners.
The India business expects to close 2026 at approximately 120,000 TEUs of ocean freight, while air freight volumes are expected to reach approximately 18 million kilograms, reflecting sustained investment in local capabilities, trade lane development, people, technology and customer relationships.
“What has made the difference here is that we understood the customer. We listen to the customer and do what the customer needs. When there is a crisis, a shipment problem or any operational issue, the difference is made by the forwarder who stands in front of the customer with a solution,” Bhowmick said.
He added that scale, not just profit, had been the guiding priority since day one: “That scale gives us leverage to get better services from our vendors, and that translates into better service for our clients.” The India team now brings approximately 100 years of collective industry experience to the business.
Technology enabling, not replacing, the human touch
Technology has supported that growth through greater shipment visibility, track and trace, control tower capabilities, customer reporting and automation across selected operational processes. However, Bhowmick stressed that digitalisation must continue to complement the human expertise at the centre of freight forwarding.
“Technology has been an enabler for us without taking away the human touch. In our business, the human element and skill play a major role. While we talk about productivity, we do not take shortcuts when it comes to delivering that human touch in the client relationship,” Bhowmick said.
Resilience and long-term partnerships
Leadership also reflected on the major global supply chain disruptions of the past eight years, including the COVID-era disruption and more recent instability affecting international trade corridors. Moretti said the company’s priority throughout had been to keep customer supply chains moving through alternative routes and solutions, and that this had ultimately strengthened relationships built on trust.
“It is the trust that we have earned over a period of time. Through thick and thin, we have stood by our clients. There have been times when customers were struggling and facing significant costs, and we stood by them. Those things pay dividends in the long run,” Ganesan said.
Investing behind the next phase of growth
As ISS Global Forwarding continues to expand in India, the company is focused on ensuring growth is supported by the right organisational capabilities, people, systems and investment. Melvin Chang highlighted the importance of building for the long term.
“From the beginning, the focus has been on building volumes and building scale. As we continue to grow, we also need to continue investing in the organisation and the capabilities that support that growth,” Chang said.
ISS Global Forwarding also sees further opportunities across renewable energy, manufacturing, industrial and project logistics, oil and gas and FMCG, particularly where customers require end-to-end solutions across complex supply chains.
Cultural highlights
The event also featured a classical dance performance that drew appreciation from attendees, alongside an exclusive performance by mentalist Abhishek Acharya, adding a distinctive and memorable dimension to the evening.
Vote of thanks
The event concluded with a vote of thanks from Magesh Ganesan, who recognised the collective efforts of customers, partners and the entire team of ISS Global Forwarding as the driving force behind the company’s achievements and success in the market. With the eighth anniversary as a backdrop, ISS Global Forwarding used the occasion to reaffirm its long-term commitment to India, backed by its expected 2026 volumes of 120,000 TEUs of ocean freight and approximately 18 million kilograms of air freight.
Asked what achievement from the company’s first eight years made him most proud, Moretti offered a fitting close to the evening: “In eight years, we almost achieved what a company of 160 years had achieved before they were sold to another multinational.”
About ISS Global Forwarding ISS Global Forwarding is an international freight forwarding and logistics solutions provider delivering agile, customer-centric services across global supply chains. Established in 2018 and headquartered in Dubai, UAE, the company operates through a growing international network across air freight, ocean freight, road freight, contract logistics and warehousing, customs, industrial projects
