Shiprocket’s Copilot offers AI-driven support to 1 lakh+ MSMEs, enhancing e-commerce operations and self-reliance through advanced technology.
Shiprocket, a prominent eCommerce enablement platform in India, has announced the launch of Shiprocket Copilot, an advanced AI-powered assistant tailored to empower over 100,000 Indian micro, small, and medium enterprises (MSMEs). Shiprocket Copilot leverages cutting-edge generative AI technologies such as LLaMA, GPT, and Gemini to deliver insightful, accurate, and data-driven answers to diverse e-commerce queries, helping MSMEs manage their business processes efficiently.
Developed to address the digital needs of MSMEs, Shiprocket Copilot enables sellers to independently perform critical tasks, from tracking orders and managing cash-on-delivery (COD) billing to navigating international shipping logistics. Available 24/7 through Shiprocket’s platform, Copilot processes multilingual queries, delivering precise assistance and actionable insights.
A recent study by Meta highlighted the importance of accessible AI for MSMEs, with 94% of businesses citing AI’s potential to drive growth. Shiprocket developed Copilot in response to this demand, creating an AI-powered tool that bridges the technology gap for MSMEs across India. Shiprocket Copilot empowers users to optimise operations, make quick, informed decisions, and contribute to a more sustainable, self-reliant digital economy.
Key Features of Shiprocket Copilot Include:
- Instant Responses: Quick and relevant answers to platform usage and operational queries, saving time for sellers.
- Real-Time Support: An extensive knowledge base updated every 15 days ensures merchants have the latest information at their fingertips.
- Multilingual and Contextual Understanding: Copilot’s AI models offer accurate, multilingual responses, enhancing the user experience and minimising errors.
Shiprocket Copilot’s intuitive chat interface provides step-by-step guidance for tasks like live package tracking and RTO (Return to Origin) insights, making complex ecommerce operations accessible to small businesses. “Copilot was inspired by the everyday challenges faced by small businesses in e-commerce,” said Saahil Goel, MD & CEO of Shiprocket. “This tool empowers sellers to make informed decisions independently, guiding them through essential processes and enabling them to strengthen their business capabilities.”
As MSMEs adapt to a fast-paced digital landscape, Shiprocket’s Copilot provides the agility and support necessary for small businesses to thrive. Shiprocket aims to continuously enhance Copilot’s capabilities with predictive analytics, advanced recommendations, and improved data insights, further supporting India’s journey toward a digitally self-reliant future.
