Saudia Private unveils a digital transformation strategy, enhancing customer experience and operational efficiency.
At the Dubai Airshow 2023, Saudia Private, a leader in general aviation services, announced an extensive digital transformation strategy aimed at enhancing customer experiences and achieving operational excellence. This strategy includes the soft launch of Robotic Process Automation (RPA), which not only automates routine tasks but also improves user experiences and sustainably manages seasonal and high-volume operations.
The company is introducing several initiatives, including a dynamic new website featuring AI chatbots that enable online quote requests and cost estimations. Additionally, Saudia Private has developed an exclusive mobile application to further enhance member experiences.
Another significant offering is SPAero.link, a comprehensive B2B flight management platform designed to streamline aviation service management, boosting efficiency and convenience.
Dr. Fahad Aljarboa, CEO of Saudia Private, emphasised the importance of innovation in establishing the company as a leader in the aviation sector and a key contributor to Saudi Arabia’s Vision 2030. He highlighted the ambitious nature of the digital transformation program and its alignment with the company’s goals of operational flexibility and exceptional service delivery.
