Etihad Cargo has introduced the Pharma Champions program, aiming to strengthen its pharmaceutical business and enhance local expertise for improved service levels. The program includes online and on-site training, visits to Etihad Cargo’s dedicated pharmaceutical hub, and the development of a customised PharmaLife action plan.
This initiative equips participants, known as Pharma Champions, with the necessary tools to identify new business opportunities and ensure the compliant delivery of Etihad Cargo’s PharmaLife product. Tim Isik, Vice President Commercial at Etihad Cargo, emphasised that Pharma Champions play a vital role in the airline’s cool chain strategy and will serve as key contact points in key PharmaLife markets. The program aims to enhance customer service, response times, and expertise within their respective regions.