With the launch of additional digital services and allocation capabilities on its myCargo platform, Air France KLM Martinair Cargo has announced the next stages in its digital business approach. MyCargo, which was created over the course of the last six years with the help of an internal team of developers, technical product and process specialists, and knowledgeable users, has been incredibly effective in optimising the customer experience for airfreight.
The new allocation features in myCargo are expected to completely change how clients handle their online cargo allocations. They will have more control and flexibility thanks to this special digital solution, which will allow them to view (automatically), reserve, and manage their allocations via myCargo. Along with the initial launch later this month, Air France KLM Martinair Cargo intends to roll out a number of other myCargo services in the months to follow. One of these capabilities will automatically book allotments for a full season, making allotment bookings for our clients much more effective. Additionally, the debut of additional innovative digital services, including E-Pharma (E-CAPA), is anticipated to occur soon.
“I am incredibly pleased with our staff that is achieving this on a daily basis with a clear passion to produce the best possible value for our customers. Our data, which showed that 73per cent of reservations made last month were done online, supports this. With the implementation of the new allocation functions in myCargo, we anticipate taking a big next step. We think it’s crucial for our consumers that doing business with us is simple, so we’ve given Air France KLM In order to give customers the most power and options, Martinair Cargo has announced the next steps in its digital commercial strategy. All of this is built on a well-balanced paradigm where cutting-edge digital solutions will support our knowledge and work in tandem with our devoted service teams to provide the best value to our customers,” said GertJan Roelands, Senior Vice President Sales and Distribution at Air France KLM Martinair Cargo.
