From legacy to leadership, Allcargo Gati’s transformation story blends speed, precision, and purpose; redefining express logistics through 24-hour air services, bold digital moves, and a future-ready vision that’s empowering MSMEs and reshaping customer experience.
Allcargo Gati is as much a cultural transformation as it is a technological one
In the rapidly transforming Indian logistics industry, few companies embody change and futuristic outlook like Allcargo Gati while catering to the evolving customer demand. Over the past few years since the company was acquired by Allcargo Logistics in 2020, Allcargo Gati has undergone a significant restructuring, implemented a series of high-impact operational overhauls, and is now entering a new phase of growth.
The core focus areas included infrastructure, digitisation, sales acceleration, talent pool creation and operations. The company is strengthening its leadership position in crucial segments such as express logistics, consultative logistics, etc. with a sharp focus on service excellence, and a vision to further integrate and digitise the supply chain ecosystem.
Air Express at a glance
- 24-hour express delivery
- Presence at 40 commercial airports
- Tier II & III cities covered (e.g., Varanasi, Imphal, Rajkot)
- Handles high-volume, time-sensitive cargo
- Late cut-off times for added flexibility
- Enhanced cargo visibility
- Designed for MSMEs & D2C brands
- Reduces inventory costs
- Expands market access
Tech snapshot
- Oracle Cloud migration
- AI-led control towers
- Real-time tracking solutions
- WhatsApp-based Genie chatbot
- E-docket for seamless documentation
- Unified master data platform
- Integrated with ONDC
- Built for scale, transparency, and speed
A strategic reset post-acquisition
After acquiring a controlling stake in Gati in 2020, Allcargo Group initiated a sweeping overhaul of the legacy systems and processes. The aim was clear: align Gati with Allcargo Group’s forward-looking ethos of digitisation, sustainability, and customer-centricity. This meant going beyond cosmetic changes and engineering a deep-rooted transformation across people, processes, and platforms.
“Our goal was to bring Gati into Allcargo Group’s cultural fold, driven by innovation, operational excellence, and future readiness,” says Ketan Kulkarni, MD & CEO, GESCPL. “It began with reimagining every part of the business from network and technology to leadership and profitability.”
The strategy included modernising operations through GEMS 2.0 (Gati Enterprise Management System), rationalising resources, accelerating sales, and expanding shipment hubs. Talent acquisition and leadership strengthening also played a pivotal role in building agility.
With a strong leadership team, optimised process and rationalised resources, Allcargo Gati, is on its way to emerge as a express and consultative logistics powerhouse.
Speed meets precision: Building India’s fastest air express network
A defining feature of the new Allcargo Gati has been the re focus on the 24-hour air express service, linking India’s major metros with fast-growing Tier II and Tier III cities like Varanasi, Imphal, Chandigarh, Rajkot, Bagdogra, Agartala, etc. The service offering, now operational across 40 commercial airports, is tailored for high-volume, time-sensitive cargo with late cut-off times and enhanced visibility.
“It’s not just about speed,” Kulkarni notes. “It’s about enabling MSMEs and D2C brands to compete nationally reducing inventory costs and unlocking new markets overnight.”
The company also has a sharp focus on building physical infrastructure. A case in point: the recently launched Panapakkam Logistics Park near Chennai, offering 2.75 lakh sq. ft. of Grade A warehousing space powered by solar rooftops, STP recycling, and LED lighting. Designed for scale and sustainability, the park can handle 60,000 tonnes monthly and manage 300 vehicles daily.
Digital transformation as a core value
Digital transformation is an integral part of the transformation journey at Allcargo Gati. The idea is to build scalability, resilience and future-preparedness. From Oracle Cloud migration and AI-led control towers to real-time tracking and chatbot-led customer engagement, technology has become the company’s strongest lever for scale, agility, and customer satisfaction.
At the heart of this transformation is a unified master data platform that ensures end-to-end visibility, seamless coordination, and smarter fleet and resource management. Real-time tools like the WhatsApp-based Genie chatbot and e-docket solutions have enhanced transparency and convenience, enabling superior customer experience.
Allcargo Gati’s integration with the Open Network for Digital Commerce (ONDC) is a key part of this vision which is a strategic step aimed at making logistics more inclusive and accessible, especially for MSMEs and small sellers across India. Our mission is to empower customers with seamless logistics solutions that strengthen their market competitiveness. Through our robust express distribution network, we enable businesses of all sizes to efficiently reach customers across every corner of the country. These ecosystem collaborations are central to our digital transformation strategy and underscore our commitment to innovation, customer value, and inclusive growth.
“Digital is not a support function anymore. It’s the nervous system of logistics,” says Kulkarni. “We’re building a platform that is scalable, open, and built for Bharat.”
Sustainability
Allcargo Gati has committed to becoming carbon neutral by 2040, and has already begun adopting alternate fuel vehicles, optimising energy use, and embedding ESG across decision-making frameworks.
What lies ahead
As Allcargo Gati looks to the next phase of growth, the roadmap is sharply defined:
- Digital-Led Scale: Continued investment in AI, predictive logistics, and real-time visibility tools to power growth and efficiency.
- leadership transformation: The reimagined structure focuses on strengthening core business verticals like sales, operations, and collections.
- Multimodal Integration: A seamless network of road, air and fulfilment centers to redefine speed-to-market logistics.
Toward a new logistics era
The demerger-led realignment across Allcargo Group’s businesses is creating leaner, more focused powerhouses. And for Allcargo Gati, this means unlocking sustained growth across both express and consultative logistics, delivering scale with purpose, and speed with intelligence.
As India steadily progressing towards the Viksit Bharat by 2047 goal and the economic growth is being shaped by rise of consumption and ecommerce, Allcargo Gati is poised to redefine supply chain efficiency and customer experience.
