DHL Global Forwarding has introduced a generative AI chatbot to its myDHLi portal, enhancing customer navigation and support in logistics.
DHL Global Forwarding has added a chatbot powered by generative AI to its myDHLi customer portal, part of a series of upgrades designed to help customers better manage logistics challenges. The virtual assistant offers shipment status updates, contact information, and various support services, providing faster access to information around the clock.
The platform now includes a redesigned tracking feature that consolidates all shipment details on a single screen, eliminating the need for scrolling and improving accessibility. Additionally, the new support center offers direct assistance, and the shipment details section now includes customs declarations for enhanced visibility.
Customers can filter shipments by exceptions for quick identification of unforeseen changes, and the myDHLi Reports feature now allows customizable, filtered, and scheduled reporting, including a focus on exceptions.
For sustainability, myDHLi Quote + Book users can opt for the GoGreen Plus service with sustainable fuels and track their carbon reduction activities more easily.
“These enhancements aim to provide greater visibility, control, and efficiency in logistics operations,” DHL said. CEO Tim Scharwath added, “The integration of GenAI into myDHLi enhances the logistics experience, offering innovative solutions that drive usability, resilience, and sustainability.”
